I’m unhappy with TuneIn support

What follows is a disappointing response I received from TuneIn support after I expressed dissatisfaction and requested a refund:

From: TuneIn Support
Date: Thu, Aug 23, 2018, 7:42 AM
Subject: Re: Request for a pro-rated refund of my subscription


Thank you for contacting us regarding this issue. Let me assist you about your concern.

Please be advised that we don’t process pro-rated refund with our users. We appreciate your utmost understanding on this.

In regards with technical issues, I will need more information. Can you please answer the following:

What device(s) (model and manufacturer) are you using, what’s the version of your OS and your TuneIn app version number? Are you on WiFi or cellular network when you have this problem?

In order to assist you faster, please also describe your issue in detail and send any screenshots of any error messages or specific problems you may be seeing.

We look forward to hearing from you.


TuneIn, Inc.

On Thu, Aug 23, 2018 at 12:01 PM <> wrote:

Good morning.

I’ve continued to experience significant technical issues with your app
over multiple versions and many months and have decided that it is no
longer justifiable to continue paying for your service. I request that you
give me a pro-rated refund at your earliest convenience.

I think your service is very good in many respects but unfortunately the
level of attention to detail in your Android app has always struck me as
being deficient compared to the state of the art particularly within this
category of application. I hope you will take this as constructive
criticism and use it to fill in the gaps of what could be a really stellar
application for Android.

Thanks for your time,

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